After Sales
We really believe that our customers are our most precious asset. We know what they order and how often and as a result we phone them regularly accordingly to their order pattern. For those who phone us, we aim to answer the phone within 10 seconds and as our customers details "appear on the screen", whoever answers the phone will be able to help.
Technical Support
Service calls are handled in the same way by our service department, where 20% of the problems are solved on the phone. Where this is not possible we have a network of trained engineers throughout the UK offering a comprehensive backup on all equipment we have supplied. All calls are logged and monitored through to completion so that customers can be updated at any stage.
